Skin Sense has a new web site for scheduling appointments online and much more. These frequently asked questions and the answers to them should help you become familiar with and use effectively the new site.

How do I get to the new online scheduling site?

You can reach the new online scheduling site by clicking here or by clicking on the Online Booking menu item that appears in the menu bar at the top right of every page of this web site. Clicking on either link will open a new window with our Online Booking site home page.

Do I need a username to schedule an appointment online?

Yes. Your username is the email address you have given us previously. If you have not given us an email address, then you must call us at (919) 870-0700 to give us an email address for your profile in the new online scheduling system. You can find out whether we have an email address for you by following the instructions below for setting your password on the new site.

Do I need a password to schedule an appointment online?

Yes. If you have never used the online scheduling site or have forgotten your password, you can set a new password:

  1. Visit the new site here.
  2. Click on the Sign In link at the top right of the page. (On mobile devices, the sign in link may appear simply as an icon resembling a person.)
  3. Click on the “I cannot sign into my account” link at the bottom of the Sign In box on left-side of the page.
  4. Enter your email address.
  5. Click Submit.

If we have in our system the email address you entered, then you will receive an email with instructions for setting your password. If we do not have the email address in our system, you will receive a message that the email address could not be found. Please call us at (919) 870-0700 to give us an email address for your profile.

For your security, Skin Sense staff do not have access to your password and cannot retrieve it or reset it for you.

Once I have a password, how do I schedule an appointment?

  1. Visit the new site here.
  2. Click on the Sign In link at the top right of the page. (On mobile devices, the sign in link may appear simply as an icon resembling a person.)
  3. Enter your email address and password.
  4. Click Sign In.

You will be taken to the home page of our online scheduling site.

  1. The online scheduling process begins with your selection of the treatment you want to enjoy.
  • Click the Treatments menu in the menu bar below our logo.
  • Click the name of the category of treatment you want to enjoy (e.g., Bodyworks for massage, Faceworks for facials, etc.)
  • Find the treatment you want to enjoy. Many of our treatments may be enjoyed for 50, 80, or 100 minutes. So, be sure to choose the duration you prefer.
  • Once you have found the treatment and duration, click the Schedule

You will be taken to your shopping cart where you will see a list of all of the treatments you are scheduling. (Instructions for scheduling more than one treatment or for scheduling treatments that involve two or more people, such as our couples’ massages, are provided below.)

  1. Click the Next button to select date, time, and therapist preferences.
  • Enter the earliest date on which you would like to enjoy your treatment. You will be offered availability starting on that date and for the following 7 days.
  • Enter the part of the day (morning, afternoon, or evening) or the specific time at which you would like the treatment to start.
  • The site will offer to schedule with any of our therapists, but you may select a specific therapist by name, if you have a preference, or indicate a gender preference for your therapist, again if you have one.
  • Click the Check Availability button
  1. If any appointments matching your request are available, you will be shown a list of available times for the appointment on each of up to 8 days. Click on any of the dates to see the availability for that date.
  • Click the Select button next to the appointment time and therapist you prefer. (Your therapist preference, if any, will be shown next to each appointment time.)
  • If you have any additional information you want us to know, enter it in the text area just above the Previous and Next buttons at the bottom of the page.
  • Click the Next button
  1. Enter the first name, last name, mobile phone number, and email address of the person for whom the appointment is being made. Your information will be the default. Then, click the Next
  2. You will see again the treatment you have scheduled, its duration, and its cost before any applicable taxes or gratuity.
  • Verify that all of the information is correct. You may use the Previous button to go back and make changes.
  • Enter the numeric code shown in the image in the red “Recaptcha” box. Requiring this code allows us to prevent spam and enhance the security of our site.
  • Click the Pay Now button to enter your credit / debit card information and pay for your appointment immediately. (If you cancel or change the appointment at least 24 hours before the appointment, the charge will be applied to your rescheduled appointment or refunded to you, as appropriate.)

OR

  • Click the Pay Later button to pay when you visit us. Please note that you must have a credit card on file with us to schedule an appointment. If we do not have a card on file for you, then your appointment is not confirmed until we receive your card information. We will do our best to contact you for that information. If we do not call you within 24 hours, please call us to supply your card information.

Will I receive confirmation that my appointment was scheduled?

Yes. You will receive an email with the details of your appointment. Please read the email carefully to ensure that all of the details of the appointment are correct. If you find any error, please call us promptly. We cannot be responsible for errors in date, time, treatment, or therapist selection, unless you call us.

Will I receive confirmation that my appointment was canceled or changed?

Yes. You will receive an email confirming cancellation of your appointment. If you rescheduled the appointment, you will receive a new confirmation email with the new appointment details. Please read the email carefully to ensure that all of the details of the appointment are correct. If you find any error, please call us promptly. We cannot be responsible for errors in date, time, treatment, or therapist selection, unless you call us.

Will I receive a reminder of my appointment?

Yes. We will send you a reminder by email two or three days before your appointment. Please remember our cancellation policy requires that you call us at least 24 hours before an appointment to change or cancel without incurring the full cost of the treatment. As a courtesy, we may make confirmation calls also, but we ask you to rely only on email reminders since we may not be able to call you before every appointment.

Is the new site secure?

Yes. The site uses current SSL standards to encrypt the information you send to our site and the information our site sends to you, including all of your personal and payment information. In compliance with current credit card industry standards, your credit / debit card information is not stored on our site but is held securely by our credit card processor, which is an authorized Mastercard, Visa, and American Express processor.

Does the new site work on my smartphone or tablet?

Yes. Isn’t that grand? Give it a try. It’s fast and easy.  (We’ve tested the site on iOS and Android devices, but the site should work just as well on Blackberry and Windows phones.)